NC IBIS Support

FAQs

Frequently asked questions are updated on a regular basis, based on the questions and issues commonly asked by our users.
 

NC IBIS Access

To gain access to NC IBIS, you will need to contact your agency's NC IBIS license coordinator. Provide your coordinator with your NCID (North Carolina Identity Management) User ID and email address.

NC IBIS License Coordinators - Last updated 11/17/2017
 

IBIS Release Notes

IBIS Job Aids

Contact OSBM

End user support for IBIS is provided using a tiered approach, as follows:

Level 1 - Your first point of contact for assistance with IBIS is your agency/university Budget Analyst. Feel free to call your analyst directly with questions or system issues. If you prefer to send an email, please provide detailed information in the email, such as screen shots and exact verbiage of system messages.

OSBM Staff Directory

Level 2 - Your Budget Analyst may escalate your question or issue to the IBIS Support Team, at NCIBIS-Help@osbm.nc.gov. If your original contact was by email, the email will be forwarded to IBIS Support. If you have an urgent issue, and are unable to reach your agency’s Budget Analyst, feel free to email the NCIBIS-Help@osbm.nc.gov directly, and copy the analyst. The IBIS Support team will work to answer your question or resolve the issue, and will contact you with the resolution as quickly as possible.

Level 3 - The IBIS Support team may escalate questions or issues of a more complicated nature to the IBIS Technical Team. These issues will be tracked in an internal ticketing system and will be managed and prioritized according to urgency and impact. A member of the IBIS Support team may contact your for additional information to help in resolving the problem. The IBIS Support team will include this and other information collected in the email in the associated ticket. You will be kept informed regarding the status of your issue and contacted with the resolution.
 

NCID

IBIS requires users to have NCID (North Carolina Identity Management) credentials. The Office of State Budget Management is not able to reset passwords or unlock NCID accounts. However, each agency has one or more NCID Administrators who can assist you. Please refer to the links below for information about NCID.

NCID Website
NCID Administrators by Agency
 

Hours of Operation

IBIS will be available 7 days a week, 24 hours a day, with the exception of maintenance windows from 6:00 pm - 8:00 pm on Thursdays and 12:00 pm - 4:00 pm on Sundays. Help desk support hours of operation are 8:00 am - 5:00 pm, Monday through Friday.

 

NC IBIS - Support Team

Thomas, Gary Chief Information Officer gary.thomas@osbm.nc.gov
919-807-4753
Ringland, Lucy OSBM Publications Specialist lucy.ringland@osbm.nc.gov
919-807-4785
Pasupu, Kiran Java Developer
Nanduri, Gayatri Database Administrator
Reddy, Silpa Data Specialist and PL/SQL Developer
Petkar, Devendra Data Specialist and PL/SQL Developer, Contractor
Guntupalli, Ashok COGNOS Administrator and Reporting Specialist, Contractor
Jones, Paula Webmaster and Reporting Analyst