The 21st Century Successful Fraud Fighter

Do you know what it takes to thrive in the 21st century, complex world, of fraud prevention and detection? Possessing strong technical, interviewing, investigating, and assessment skills, are only part of the answer. The 21st century, successful fraud fighter has to exemplify high levels of emotional intelligence, be able to appropriately leverage information and technology, and effectively engage others, especially today, with 5 generations working side by side. Please join us for an engaging and interactive, half day program, where Julie Kowalski of Spizzerinctum Group, will share how the key events experienced by each generation impacted that generation’s attitudes and actions and how to leverage this knowledge in fraud investigations and interviews. Julie will also walk through the 5 levels of emotional intelligence, and provide tips and tools to help master each level. Throughout the session, attendees will have the opportunity to not only apply the learning to their specific work situation, but also leverage the experience, tips, tools & successes of other attendees through fraud-related skill building exercises. You will leave with: ü A strong understanding of the modern 21st century workplace landscape, and the key events driving generational preferences and complaints. ü A strong understanding of exactly what emotional intelligence is and how to leverage emotional intelligence in investigations/interviews. ü Knowledge of the 4 communication styles of the 21st century worker ü How to adapt your communication in an interview setting to meet the needs of each of the 4 styles ü Words which hinder effective communication, and therefore need to be remove from our vocabularies ü How to successfully apply new knowledge & skills in fraud prevention and detection work.